Projects

The project addressed the challenge of fragmented ITSM data by creating a centralized source, enhancing strategic decision-making through comprehensive data analysis and visualization, thereby providing actionable intelligence and a unified view for leadership and business units.

A project to use customer lifecycle data for predicting credit default risks, enhancing decision-making and risk management by analyzing behavioral patterns and financial transactions for informed credit allocation.

In the Consumer Goods Business Unit, a shift from manual to automated ITSM data reporting was initiated using Robotic Process Automation (RPA). This transition aimed to address inefficiencies, close reporting gaps, and enhance visibility for stakeholders, marking a strategic move towards a data-driven operational framework.